Using the form below, simply enter the order number you were provided when you completed checkout (and in your order confirmation email) and the e-mail address you used to place your order. We will fetch and display your order and status along with any special notes that may have been added.
Can I track my order online? / How can I track my order?
The tracking number can be found from the shipping confirmation email that you have received when the package has been handed to the carrier. You can also check your orders status via our order status feature. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system.
YES!! We deliver worldwide. If you do not see your country listed, please email your location and we will add it to our list.
Where can I see how much it costs to ship to country X?
Once you proceed with the checkout, shipping options and costs will be displayed. You can review the shipping costs before payment. Naturally, you can cancel your order at this stage. Please note that your name and delivery address must be written in Latin alphabets, otherwise our system cannot count the shipping costs. The shipping costs depend on the selected number & sizes of the items + selected shipping method+ delivery destination.
How do I enter my shipping address?
You will be asked to enter your shipping details after proceeding with your checkout. Please note that if you are using your existing PayPal account, we will automatically ship to the address specified on your PayPal account details.
What’s the most economical shipping option? What are the options for International Shipping?
All orders will be shipped via USPS with the default method of Standard 2-5 day shipping. Priority 1-3 day shipping is offered as well as Express Overnight shipping for all domestic orders.
*Please note that as of Jan 1st, 2011 USPS First
Class International no longer offers tracking. We will NOT offer this
method of shipment unless specifically requested by the buyer, under
which terms we cannot be held responsible if the shipment is lost as we
are unable to track or prove delivery.
How do I know that my order has been successful/ shipped out?
You will receive an order confirmation email as soon as you have successfully placed the order and a shipping confirmation email as soon as the package has been handed to the carrier for delivery.
Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. There are many factors that can affect the delivery of your order. If the shipping method of your order provides tracking you can track the location of your order by using the tracking number that was included in the shipping confirmation email that you have received.
If the tracking information indicates the package has been delivered, please check with your neighbors or family members. In some countries packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch or back yard.
How do I return or exchange an item?
Because
of the nature of our products, returns or exchanges are not accepted,
UNLESS the incorrect product was shipped, or your shipment arrived
damaged. In this event, please notify us immediately and we will arrange
for an exchange.
How do I find a brand or product on your site?
I did not find an answer to my question here, how can I contact you?
Please contact us via Asianbeautysecrets@gmail.com we will do our best to reply quickly but ask for a 24-48 window for all replies.
